Meenu Tyagi

Technical Program Manager

meenutyagi77@gmail.com Munich, Germany LinkedIn: meenutyagi

About Me

I am a results-driven Senior IT Technology Program Manager with 11+ years of experience leading global teams and delivering complex, large-scale IT projects. With a proven track record at Mastercard and other leading organizations. I specialize in driving digital transformation, implementing cutting-edge technologies, and aligning IT strategies with business goals. My career has been driven by a commitment to innovation, sustainability, and creating meaningful societal impact. Certified in SAFe Scrum Master, ITIL, and Azure Cloud, I excel in Agile project management, stakeholder collaboration, and risk mitigation. My expertise spans hybrid cloud platforms, enterprise architectures, and process optimization, with a focus on increasing team efficiency (by 43% in my previous role) and delivering measurable outcomes. Currently based in Munich, I am passionate about using technology to solve complex problems and contribute to innovative, forward-thinking organizations. Core Expertise: IT Portfolio and Program Management Agile Frameworks (SAFe, Scrum) Cloud Technologies (Azure) Cross-Functional Team Leadership Change Management and Process Optimization I’m available for immediate opportunities in Munich and excited to collaborate with dynamic teams to create meaningful impact. Let’s connect to explore synergies!

Experience

Senior Technical Program Manager

Mastercard Technology

11/2021 – 07/2024

Regulatory Delivery: Led quarterly payment network rollouts across India On Soil and South Africa markets, ensuring 100% compliance and zero audit findings. Stakeholder Assurance: Communicated and Collaborated with Software Engineering Teams, Corporate Security, Product Management, Leadership, BizOps Enable & React Teams, TechOps and ONE Team to align technical solutions with regulatory requirements, reducing approval cycles by 30%. Risk Mitigation: Identified and mitigated 60+ cross-team dependencies for an on-soil initiative for payment infrastructure upgrade, preventing potential $2M in compliance penalties through early risk intervention resolving bottlenecks and blockers/impediments, thereby delivering the project 3 weeks ahead of schedule. Transparency & Communication: Designed and deployed a real-time program dashboard (JIRA/Confluence) that served as a single source of truth, reducing status meeting time by 50% while improving executive visibility into 95% of critical milestones. Agile Leadership: Orchestrated cadence & synchronization across multiple cross-functional teams ensuring work integration & solution alignment by implementing Scrum & SAFe ceremonies and Rally/DOMO dashboards, improving performance & velocity by 28% and predictability by 35% within 6 months. Process Improvement: Streamlined release processes by eliminating redundant approval steps, accelerating production deployments from 14 to 5 days while maintaining 100% regulatory compliance. Conflict Resolution: Resolved 100% of architectural conflicts between engineering and security teams through facilitated workshops, maintaining project timelines despite initial 6-week disagreement deadlock. Innovation: Reduced operational overhead by $500K annually by automating 15 manual processes in CI/CD pipeline while maintaining all security and compliance requirements.

Senior Systems Platform Engineer

Mastercard Technology

11/2019 – 11/2021

Critical Infrastructure: Deployed Middleware, F5 BIG-IP, IBM ISAM, DevOps Tools and Azure for secure payment gateways, enabling 99.99% uptime for 5M+ users. Information Security Compliance: Implemented MSSL/mutual authentication, reducing vulnerabilities by 60%. Delivered high-quality project deliverables ahead of timelines. Worked on ITIL processes viz Incident Management, Problem Management, Change Management. Built and implemented new middleware components such as JBoss, Tomcat, F5 (BIG-IP), ISAM and Apache as per the application TAD.

Various Engineering & Middleware Roles

Capgemini | Persistent Systems | Mphasis | UHG | Infosys

10/2011 – 06/2018

ITIL Processes: Optimized project delivery for financial clients, achieving 95% SLA adherence. Delivered high-quality middleware components and followed Agile practices. Supported scalable and dynamic deployments across IBM/Red Hat cloud ecosystems. Deployed secure, high-performance infrastructure solutions for global clients.

Education

Executive MBA (IT Operations)

Institute of Management Technology CDL ,India

2015-2016

Bachelors of Technology (Information Technology)

JSS Academy of Technical Education, Noida, India

2007-2011

Skills

Agile Methodology Agile Frameworks- Scrum Kanban XP Certified Scrum Master SAFe® Certified Agilist SAFe Certified Scrum Master Tools: Confluence Rally Remedy Microsoft Azure IaaS Linux Administration ITIL processes: Incident Management Problem Management Change Management Project Scope Planning & Prioritizing Resource Capacity Planning & Management Scheduling Organizing & Time Management Milestone Development & Deliverables Tracking Conflict Management & Cross-Functional Team Collaboration Best Practices in Project Management Methodology

Projects

Mastercard Debit Switch: Legacy Systems & Modernization Efforts

Agile Methodology, Scrum, SAFe® , Confluence, Rally, Remedy

2022 - 2023

Communicated with other Scrum masters, program leadership and development teams to report on status and blockers. Enabled team to become organized and self-managed through consistent coaching. Conducted Ceremonies like Daily Scrum, Iteration Retrospective, Iteration Planning to identify impediments. Took initiatives and applied innovation in improving work processes. Assessed project parameters and milestones to furnish status reports, addressing delays or constraints. Monitored project availability and costs to optimize resource utilization. Verified project plan feasibility to facilitate communication with stakeholders. Showcased the efforts done by the scrum team at regular intervals to stakeholders. Produced comprehensive management reports across IT systems for continued analysis and evaluation. Mentored and motivated Agile squads to support key business objective delivery like monthly and quarterly releases as well as modernization from legacy systems to java-based applications. Increased Productivity and Efficiency of the teams by 43% by implementing more efficient processes and reducing wasted resources.

Middleware & Azure Infrastructure Delivery

Microsoft Azure Cloud, Middleware Tools, Linux

2020 - 2022

Delivered high-quality project deliverables ahead of timelines. Collaborated with different applications' Development teams to discuss, analyze, or resolve application and usability issues. Worked on ITIL processes viz Incident Management, Problem Management, Change Management, etc. Followed the Agile processes and Agile-based best practices as part of service delivery team. Documented installation and configuration procedures to allow maintenance and repetition. Built and implemented new middleware components such as JBoss, Tomcat, F5 (BIG-IP), ISAM and Apache as per the application TAD. Implemented complex security integration utilizing MSSL, mutual authentication, hardware certificates, software certificates, and other security models. Participated in the project's environment shakedown testing and troubleshooting efforts as required.

Certifications

Certified SAFe® Agilist

Scaled Agile, Inc.

June 2024

https://www.credly.com/badges/eb84bfe8-430e-46b4-afaa-23a5dfc6056f/public_url

Certified SAFe® Scrum Master

Scaled Agile, Inc.

Aug 2023

https://www.credly.com/badges/38cde9b9-1832-4be6-8070-1e610c30f753/public_url

Certified ScrumMaster (CSM)

Scrum Alliance

Sep 2022

https://bcert.me/bc/html/show-badge.html?b=wjnyzwku

Microsoft Certified: Azure Administrator Associate

Microsoft

July 2021

https://www.credly.com/badges/f580c6f6-1ee0-463d-97e0-9b612ce3eead/public_url

IT Information Library Foundations Certification (ITIL)

AXELOS Global Best Practice

Dec 2015

https://www.peoplecert.org/for-corporations/certificate-verification-service

Language

English

C2

German

A2

Hindi

Native